Refund policy
🔧 Warranty & Refunds Policy – TimTech SA
Effective Date: 06 October 2025
Version: 1.0
📑 Table of Contents
- Warranty Coverage
- Return Eligibility
- Initiating a Return
- Shipping Costs & Restocking Fees
- Refunds and Replacements
- Exclusions
- International Shipping
- Dispute Resolution
- Contact Information
🔧 1. Warranty Coverage
All products purchased from TimTech SA include a 3-month limited warranty, starting from the date of delivery. This warranty covers defects in materials or workmanship under normal use conditions, as per manufacturer instructions. It excludes misuse, abuse, or unauthorised modifications.
Repairs will be conducted either by TimTech SA or the original manufacturer, depending on the product and its warranty terms.
✅ 2. Return Eligibility
You may return items that arrive damaged, defective, or incorrect. To qualify:
- Notify us within 7 calendar days of delivery.
- Items must be unused, in original packaging, and include all accessories, manuals, and documentation.
- Software, digital downloads, and consumables (e.g., batteries) are non-returnable unless defective.
📦 3. Initiating a Return
- Email support@timtechsa.co.za with your order number, a brief description of the issue, and photos if relevant.
- We’ll issue your Return Merchandise Authorisation (RMA) within 2 business days, along with packing and shipping instructions.
- Securely pack the item, mark the RMA number clearly on the outside of the box, and ship to the address we provide.
🚚 4. Shipping Costs & Restocking Fees
- Customers cover return shipping costs on non-defective returns.
- If the return is due to our error (e.g. wrong item shipped, damaged in transit), TimTech SA will cover the return shipping.
- A 10% restocking fee applies to non-defective returns to cover inspection and repackaging.
💳 5. Refunds and Replacements
- Once we receive and inspect your return, we’ll contact you within 3 business days to confirm approval.
- Refunds are issued to your original payment method within 7–14 business days of approval.
- If you prefer a replacement (subject to stock), we’ll ship it at no extra cost and send tracking details.
- Partial refunds may apply if items are missing accessories or returned in non-resalable condition.
🚫 6. Exclusions
This policy does not cover:
- Physical damage from misuse, unauthorised repairs, or accidents.
- Cosmetic wear and tear (scratches, dents) that do not affect functionality.
- Manufacturer warranties beyond six months (refer to the manufacturer’s own terms).
🌍 7. International Shipping
- International customers must prepay return shipping and handle any customs duties.
- Refunds for international returns exclude original outbound shipping and duties.
- Please allow up to 30 days for international return transit and processing.
⚖️ 8. Dispute Resolution
If you’re not satisfied with our resolution, email support@timtechsa.co.za with “Escalate RMA” in the subject line. We aim to respond within 2 business days. Unresolved matters may be escalated to appropriate small-claims or mediation channels.
📞 9. Contact Information
If you need assistance, we're here to help. Please use the appropriate contact channel below based on your enquiry type.
- Email: support@timtechsa.co.za
- Phone: +27 83 786 0243
- Business Hours: Mon - Fri : 8am to 430pm
💬 Live Chat & FAQs
Visit our support portal for live chat and frequently asked questions:
https://www.timtechsa.co.za/support