Privacy policy
🔐 Privacy Policy – TimTech SA
Last Updated: 6 October 2025
TimTech SA (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), the Electronic Communications and Transactions Act, 2002 (ECTA), and other applicable laws.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our online store hosted on Shopify.
📑 Table of Contents
- Our Commitment
- Information We Collect
- Purpose of Processing Your Personal Information
- Legal Basis for Processing (POPIA Principles)
- Third-Party Services
- Transfer of Personal Information Outside South Africa
- Cookies and Tracking
- Storage & Security
- Your POPIA Rights
- Data Retention
- Changes to This Policy
- Contact Us
🔒 1. Our Commitment
TimTech SA and its employees respect your privacy. We voluntarily subscribe to the principles set out in Section 51 of the ECTA to ensure that you are protected when supplying us with personal information.
📋 2. Information We Collect
- Identity Information: Full name, ID number (if required for invoicing or delivery), and contact details.
- Contact Information: Email address, phone number, billing and shipping addresses.
- Payment Information: Credit/debit card details and payment transaction data (processed securely through Shopify Payments or other approved payment gateways — we do not store your full card details).
- Order Details: Products purchased, preferences, and order history.
- Technical Data: IP address, browser type, device information, operating system, and browsing activity.
- Cookies and Tracking Data: To enhance site functionality and personalise your experience.
When you browse our store, we also automatically receive your device’s IP address to help us learn about your browser and operating system.
🎯 3. Purpose of Processing Your Personal Information
- Fulfilling and delivering your orders.
- Providing customer support and responding to enquiries.
- Sending marketing communications (only with your consent).
- Improving our website and services.
- Detecting and preventing fraud.
- Complying with legal and regulatory requirements.
⚖️ 4. Legal Basis for Processing (POPIA Principles)
- You have given consent (e.g., opting in to marketing).
- It is necessary for performing a contract (e.g., fulfilling an order).
- It is required to comply with legal obligations.
- It is for our legitimate business interests, balanced against your rights.
🔗 5. Third-Party Services
Third-party service providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
- Shopify: Hosts our e-commerce store and stores your data on secure servers behind a firewall.
- Payment Processors: E.g., PayFast, PayPal, Shopify Payments (all PCI-DSS compliant).
- Courier Services: To deliver your orders.
Some providers may be located in different jurisdictions, which means your information may be subject to foreign laws.
🌍 6. Transfer of Personal Information Outside South Africa
As Shopify’s infrastructure is located internationally, your personal information may be transferred outside South Africa. We ensure such transfers comply with POPIA and that adequate safeguards are in place.
🍪 7. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Keep you signed in.
- Remember your preferences.
- Analyse site traffic.
- Deliver personalised advertising.
You can disable cookies in your browser, but this may affect your experience.
🔐 8. Storage & Security
We take reasonable precautions to secure your transactions and personal information. However, no transmission over the internet is entirely secure, and use of our website is at your own risk.
TimTech SA will not be held responsible for any personal information you provide to third-party sites linked from our store.
📜 9. Your POPIA Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information (where legally permitted).
- Withdraw consent for processing.
- Object to certain processing activities.
Contact us at support@timtechsa.co.za to exercise these rights.
🗂️ 10. Data Retention
We will retain your personal information only as long as necessary to fulfil the purposes outlined in this policy and comply with legal obligations.
🔄 11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website. Changes take effect immediately upon posting.
📞 12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, contact:
- Email: support@timtechsa.co.za
- Phone: +27 83 786 0243
- Business Hours: Mon - Fri : 8am to 430pm