Shipping

🚚 Shipping Policy – TimTech SA

Effective Date: [Insert Date]

📑 Table of Contents

  1. Order Preparation & Quality Assurance
  2. Delivery Timeframes by Region
  3. Shipping Costs
  4. Delivery Confirmation & Risk Transfer
  5. Part Shipments
  6. Tracking & Notifications
  7. Delays & Exceptions
  8. Delivery Restrictions
  9. Contact Us

🧼 Order Preparation & Quality Assurance

Once your order is placed, our team begins final preparation of your device, which includes:

  • A thorough quality check
  • Updating to the latest firmware
  • Cleaning and inspection
  • Secure packaging to ensure pristine delivery

Please allow 2–5 working days for this process before dispatch.

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🚚 Delivery Timeframes by Region

After dispatch, delivery times typically range from 1–5 working days, depending on your location:

Region Estimated Delivery Time
Johannesburg & Pretoria 1–2 working days
Cape Town & Durban 2–5 working days
Outlying Areas 3–5 working days

We use trusted courier partners to ensure safe and timely delivery.

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💳 Shipping Costs

  • Standard courier delivery is not free across South Africa.
  • Any premium or express options will be listed at checkout (if available).
  • Free shipping thresholds may apply for accessories or smaller items.

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📍 Delivery Confirmation & Risk Transfer

  • Delivery is deemed complete when goods arrive at your nominated address.
  • Risk of loss, damage, or breakage transfers to you at that point.
  • You may be asked to sign a Proof of Delivery to confirm safe receipt.
  • Check that the number of packages matches the delivery note.
  • Note any visible damage or discrepancies on the Proof of Delivery before signing.

TimTech SA is not liable for discrepancies or damage if delivery is accepted without amendment.

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🔄 Part Shipments

To ensure fast and efficient service, we may part-ship your order and invoice each shipment separately unless otherwise requested.

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📦 Tracking & Notifications

Once dispatched, you’ll receive a tracking number via email or SMS. You can monitor your delivery status directly through the courier’s website.

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🛑 Delays & Exceptions

While we aim to dispatch goods by the agreed date, delays may occur due to:

  • Courier disruptions
  • Manufacturer lead times
  • Weather or other unforeseen events

If a delay is likely, we’ll contact you promptly with an update. TimTech SA is not liable for delays beyond our reasonable control.

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🚫 Delivery Restrictions

  • We do not deliver to P.O. Boxes.
  • We do not deliver to remote or high-risk areas not serviced by our courier partners.

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📞 Contact Us

For shipping-related questions, reach out to:

  • Email: support@timtechsa.co.za
  • Phone: +27 83 786 0243
  • Business Hours: Mon - Fri : 830am to 430pm

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